Refund Policy
Effective Date: March 11, 2022
At RRC Tiny Homes, we understand that life circumstances can change. However, because our tiny homes are custom-built to unique specifications, our refund policy is structured to reflect the costs incurred at different stages of the design and construction process.
1. Reservation Fees
The Reservation Fee (typically used to secure a spot in our build queue) is intended to cover initial administrative costs and site planning.
- 72-Hour Grace Period: Reservation fees are 100% refundable if a cancellation request is made within 72 hours of payment.
- After 72 Hours: The reservation fee becomes non-refundable, as we have committed resources and turned away other potential build slots to hold your position.
2. Down Payments (Pre-Construction)
The Down Payment (collected prior to the start of physical construction) covers architectural drawings, engineering approvals, and the ordering of long-lead materials (trailers, windows, etc.).
- Before Material Procurement: If you cancel after the grace period but before materials have been ordered, you may receive a refund of your down payment minus the non-refundable reservation fee and a 5% administrative/design fee.
- After Material Procurement: Once custom materials (such as the chassis/trailer or custom windows) have been ordered, the portion of the down payment used for those materials is non-refundable. You may, however, opt to take possession of the materials you paid for.
3. Milestone & Full Payments (During Construction)
Once physical construction has commenced, refunds are significantly limited due to the custom nature of the build.
- In-Progress Cancellations: If a project is cancelled during construction, no refunds will be issued for completed milestones (e.g., framing, rough-in, or exterior “dry-in”).
- Work-Stoppage Fee: Any remaining unspent funds from the current milestone may be refunded, minus a 10% cancellation fee and any costs associated with deconstructing or storing the unit.
- Full Payments: Once a home is 100% complete, all payments are non-refundable.
4. Delivery & Final Acceptance
- Refusal of Delivery: If a client refuses delivery of a completed home that meets the agreed-upon specifications, no refund will be issued. The client will be responsible for any storage fees incurred ($100 per day).
- Force Majeure: In the rare event that RRC cannot fulfill the contract due to circumstances beyond our control (e.g., natural disaster), a pro-rated refund of all unspent funds will be issued to the client.
5. How to Request a Refund
All cancellation and refund requests must be submitted in writing to:
sales@rrctinyhomessale.com
Please include your Project ID number and the reason for cancellation. Refunds will be processed via the original payment method within 15–30 business days of approval.